Dear Deye Cloud users:
Happy New Year 2024!
To enhance the level of data security, Deye Cloud has built its own data center. According to the highest level of data protection principles, Deye Cloud has migrated
your data located in the Solarman International Data Center to the European and American data centers of Deye Cloud based on regional ownership.The web site (www.deyecloud.com) and APP application (Deye Cloud) of Deye Cloud have been switched from the Solarman data center to the Deye data center.
Your data located in the Solarman China data center has not been migrated yet. Please log in to the Solarman platform to continue using this data.If you want to migrate your data to the European and American data centers, please contact Deye service team.
Considering the protection of personal information,we only migrated the user informat ion that belongs to Deye Cloud. If some identities (such as merchant identity) of your account belong to the Solarman platform, you need to log in to the Solarman platform to use this identity. If you want to migrateall identities to Deye Cloud, you can: (1) register a new account and establish this identity ;or (2) contact Deye service team. If your account cannot be logged in to Deye Cloud, please contact Deye service team.The reasons are various, including:(1)your account belongs to the Solarman platform but not to Deye Cloud, in which case you need to register a new account in Deye Cloud; or (2) there isa conflict during your account migration, resulting in unable to migrate.Deye after-sales service will assist you in handling this issue uniformly.
If you have recently modified your password, please try:(1)logging in with your previous password; or(2)contacting Deye service team. Considering the difference in asset ownership between self-built power stations and authorized power stations, we only migrated your self-built plants. If you find that the number of plants you can view or the operation permissions have differences, you can choose one ofthese options: (1)establish a new plant based on the equipment serial number; or(2) contact the plant creator to authorize this power station for you; or(3) contact Deye service team.
If you havecreated a new plant during the datamigration period, pleasetry:(1)re-establishing the plany or (2) contacting Deye service team. The layout map of the pLant has not been migrated during the migration process. You can either: (1)log in to the Solarman platform to view this data; or (2) wait for a while and view it in Deye Cloud later, as Deye Cloud will develop tools for migrating this type of data in the future. If your device is connected to the network normally but cannot see updates in Deye Cloud, please contact Deye service team fort roubleshooting.
Due to the time spent on data migration,there is a missing data from December 28th to December 30th, which is a normal phenomenon. You can try:(1) logging in to the Solarman platform to view relevant data; or (2) contacting Deye service team.
Deye Cloud will continue to provide you with differentiated user experience based on Deye’s inverters and energy storage equipment, so as to ensure that Deye’s equipment gives full play to its maximum value. Your valuable opinions are most welcome!
DeyeCloudteam
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